ips

Your business realizes that when looking for support, one size definitely does not fit all. IPS appreciates the fact that a flexible support model is required to truly help the customer during crucial times. Most importantly, the process of obtaining support must be easy and simple to understand to ensure expectations are met.

IPS has designed several engagement models for supporting the technology of your organization. Regardless of the model, the common features include:

• 24/7 trouble ticket system
• Initial problem assessment to set expectations on time until resolution to save both time and money
• Post-mortem communication after ticket resolution to ensure customer satisfaction and feedback for improvement
• Access to the Client Portal for ticket tracking, software downloads, and knowledge base articles, including a specific document repository to assist troubleshooting

The highest level of support available is tailored to our managed services clients. If you are interested in this program, please see the Managed Services section.